Conversation & Ticket QA
CallLoop scores every call and every support ticket against a rubric your team defines — evidence-cited, per agent, every time. No black-box numbers.
Ticket Audit
A ticket that passed through three agents produces three independent scorecards — every rubric parameter judged against what that specific agent actually did, with the exact quote it’s based on.
See a real scorecard →“Handed off with no context — the next agent asked the customer to repeat the issue.”
Call Scoring
JustCall recordings are transcribed, diarized by speaker, and scored against your rubric automatically — no manual review queue, no sampling a handful of calls a month.
See how transcription works →“I completely understand how frustrating that must be for you.”
Team Performance
Every agent’s ticket and call scores roll up into one dashboard — weekly trend lines, pass rates per rubric dimension, and exactly which criterion is dragging a score down.
See a team dashboard →Trending up 6 points this week across the team.
Training
Training drills are built from an agent’s own failing findings — the real ticket or call where they missed a rubric point, never a generic script.
See a real drill →“Didn’t address the root cause the customer described.”
Three things every other QA tool skips.
Every pass or gap links to the exact line it came from — in the real transcript or ticket thread, never a bare number.
A multi-agent case gets one independent scorecard per person — never a shared or averaged score for work someone else did.
Build and version your own criteria for calls and tickets separately — save a library, switch what’s active, no engineering ticket.
Connects to what you already use
JustCall
Call recordings, API key-connected
Intercom
Conversations & Tickets, OAuth-connected
See your own calls and tickets scored — with the receipts.
Request a demo